Shipping Policy
At Pets Pak, we are committed to delivering your pet products swiftly and securely. Our shipping policy is designed to ensure your order arrives in perfect condition and in a timely manner. Please read below for detailed information on our shipping process.
Order Processing Time:
All orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is placed, we will notify you via email or SMS regarding your order status.
If there are any delays in processing, we will reach out to you to provide updated information.
Shipping Methods & Delivery Time:
- Standard Shipping: Delivery within 5–7 business days.
- Express Shipping: Delivery within 2–3 business days.
Delivery times are estimates and can vary depending on your location and the shipping method chosen during checkout.
Shipping Costs:
Shipping costs are calculated based on your location and the total weight of your order. You will be able to view your shipping cost at checkout before confirming your purchase.
Free Shipping: Enjoy free standard shipping on orders over a certain amount (please check the website for the current threshold).
International Shipping:
We offer international shipping to select countries. Shipping fees and delivery times will vary based on the destination.
Customers are responsible for any customs duties, taxes, and fees associated with international shipments.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment through our carrier’s website.
Lost or Damaged Items:
While we take great care in packaging and shipping your products, sometimes issues can arise during transit. If your order is lost or damaged, please contact our customer service team immediately, and we will assist you in resolving the issue.
Shipping Restrictions:
We currently do not ship to P.O. Boxes or APO/FPO addresses.
Please ensure that the shipping address is correct. Pets Pak is not responsible for orders delivered to incorrect addresses provided by the customer.
Customer Support:
If you have any questions or concerns regarding shipping, please feel free to contact us using the details below. Our customer support team is here to help!
📧 Email: petspakshop@gmail.com
📞 Phone: 0304-5991167
📍 Address: Block 26C, FGEHA Flats, Street 100, G-11/3, Islamabad