Privacy Policy

At Pets Pak, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit Pet Pak, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (securely processed by third-party payment providers)

Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on our website
  • Cookies and tracking data

This information helps us improve your shopping experience and optimise our store.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates and customer support
  • Improve our products, services, and website performance
  • Send promotional emails or offers (only if you opt-in)
  • Prevent fraud and ensure secure transactions

We never sell or rent your personal data to third parties.

3. Cookies & Tracking Technologies

Pet Pak uses cookies to:

  • Remember your preferences
  • Improve website functionality
  • Analyze traffic and user behavior

You can disable cookies through your browser settings, but some features of our website may not function properly.

4. Sharing Your Information

We only share your data with trusted third parties, such as:

  • Payment gateways
  • Shipping and courier services
  • Website analytics tools

These partners are required to keep your information secure and confidential.

5. Data Security

We take strong security measures to protect your personal data. All transactions are encrypted, and sensitive information is processed through secure payment systems.

However, no online platform is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request corrections or updates
  • Request deletion of your information
  • Opt-out of marketing communications

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before sharing any information.

8. Children’s Privacy

Pet Pak does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us using the details below:

📧 Email: petspakshop@gmail.com
📞 Phone: 0304-5991167
📍 Address: Block 26C, FGEHA Flats, Street 100, G-11/3, Islamabad
🏢 Business Name: Pets Pak